ANSWERS

How do labs handle out-of-state cases?

Out-of-state cases ship via prepaid overnight courier (FedEx or UPS Priority Overnight), with the lab covering inbound and outbound freight on most accounts. Digital intraoral scans transmit instantly through 3Shape Communicate or iTero MyAligntech, eliminating physical impression shipping for crown, bridge, and imp...

THE SHORT ANSWER

THE FULL PICTURE

Why it works this way

The shipping side: prepaid overnight is the standard

Most full-service labs, including Dani Dental, ship out-of-state cases through prepaid overnight courier accounts with FedEx or UPS. The lab generates the inbound label, emails it to the practice, and the case arrives at the bench the next morning. Outbound shipping back to the practice runs the same route. On established accounts, freight is built into the case fee rather than billed separately, so the dentist sees one line item per unit.

More on this topic

Who pays for shipping on out-of-state lab cases?

On established accounts at Dani Dental and most full-service labs, both inbound and outbound overnight shipping are covered by the lab and built into the case fee. The practice receives a prepaid FedEx or UPS label by email, drops the case at any pickup location, and sees no separate freight charge on the invoice. Cash-on-delivery accounts and one-off cases typically bill shipping separately at courier cost.

Can I send digital scans to a lab in another state?

Yes, and it is the fastest path. Digital scans from 3Shape TRIOS, iTero, Medit, or Primescan upload directly to the lab portal through 3Shape Communicate, MyAligntech, or a direct STL upload. The file arrives in minutes regardless of distance. Out-of-state digital cases run on the same turnaround as in-state cases because there is no physical inbound shipping window. The 2024 ADA survey shows 38% of US general dentists now scan digitally.

What happens if an out-of-state case needs an adjustment or remake?

The lab issues a prepaid return label, the case ships back overnight, and the technician on the original case handles the adjustment directly. At Dani Dental the assigned technician's direct line is included with every case shipment, so adjustment conversations happen by phone within hours rather than through a support queue. Remakes on quality issues are covered under the lab warranty with no additional freight billed to the practice.

GO DEEPER

Read the full guide on all procedures

This answer is one piece of a larger workflow. The pillar page covers materials, turnaround, and how we build the case to your specification.

Read the guide

REQUEST A DOCTOR KIT

Try the work before you switch.

Request a Doctor Kit and we'll mail RX pads, a shade guide, and pre-paid shipping for your first three cases. No call, no contract.

Request a Doctor Kit Talk to a technician