San Francisco Intraoral Scan Acceptance

Most large national-network labs accept intraoral scans as a checkbox feature, not a core competency. Files pass through intake queues staffed by generalists who flag problems slowly or not at all, and the dentist finds out about a margin ambiguity when the crown arrives and does not seat. Dani Dental routes every scan to a named technician before design begins. That technician owns the case from intake to ship and carries a direct phone line printed on the packing slip. If the scan has a problem, you hear about it in hours, not after delivery. The Bay Area market specifically has a high density of practices running multi-scanner environments, where an associate uses an iTero and the owner uses a TRIOS, or where a DSO group standardized on Medit but inherited Cerec units from an acquisition. A lab that handles one format natively and converts the rest introduces tolerance stack-up at the conversion step. Dani Dental ingests all of these natively in their source format, which eliminates one variable from a workflow that already has enough of them. On the quality accountability side: the less-than-2.5% remake rate on scan-originated cases is not a marketing estimate. It is tracked per case type per technician on a rolling 12-month basis, and technicians see their own numbers monthly. That internal accountability loop is what keeps the number low, not a quality-control layer bolted on after the fact. San Francisco practices that have switched from high-volume regional labs typically cite two things within the first 90 days: fewer remake conversations and a faster resolution when one does happen.